Last reviewed: 6th June 2025
Finding the right energy provider can be overwhelming, as energy prices are unpredictable and regularly change, and there are a lot of energy suppliers to choose from.
Martin Lewis, founder of MoneySavingExpert.com, is one of the most reliable voices in personal finance. His views on Octopus Energy provide helpful insights for anyone looking to understand their options in the energy market.
This article covers Martin Lewis’s thoughts on Octopus Energy.
We’ve also included practical tips for those thinking about making a switch to Octopus Energy.
- Why Martin Lewis’s Opinions Matter
- Latest update (checked 6 June 2025)
- Which energy company does Martin Lewis recommend?
- What has Martin Lewis said about Octopus?
- Exceptional Customer Service
- Competitive Tariffs
- Other Benefits of Switching to Octopus Energy (not mentioned by Martin Lewis)
- Fresh in 2025: What’s new at Octopus
- Tips for Saving with Octopus Energy
- Frequently Asked Questions
Why Martin Lewis’s Opinions Matter
Martin Lewis is a well-known financial journalist and consumer advocate who has spent his career helping people make better financial choices. As the founder of MoneySavingExpert.com, his advice is based on thorough research and a commitment to consumer interests.
His expertise is especially important in the energy sector. Martin regularly comments on energy-related issues, such as the energy price cap and standing charges, and helps guide people towards finding the right supplier for them.
Latest update (checked 6 June 2025)
- The Price Cap is falling from 1 July 2025. Ofgem has confirmed the typical household’s annual bill will fall to £1,720, a 7% drop from the previous quarter.
- Martin Lewis still urges caution. He recently said, “The Price Cap is a pants cap… if you can, fix – and fix fast.” His advice is to consider a good fixed tariff if it’s close to or lower than the cap.
- Octopus Energy continues to run flash freebies. On 1 June, Octopus gave customers with the Agile tariff four hours of free power – part of its green energy initiative.
Which energy company does Martin Lewis recommend?
Martin Lewis does not usually recommend specific energy suppliers. From our research, he rarely comments directly on individual companies.
Instead, he encourages people to compare all the available deals on the market and choose one that best suits their circumstances. His view is that there’s no one-size-fits-all supplier – the best one depends on your usage, budget and flexibility.
Martin’s advice in 2025 is:
- Look at both fixed and variable options
- Always check the unit rates and standing charges
- Read the small print before locking in
As prices continue to fluctuate, what is best this week may not be the best choice next month. Martin strongly recommends using comparison sites regularly to keep up with the latest offers.
What has Martin Lewis said about Octopus?
Martin Lewis has spoken positively about Octopus Energy over the years. Here’s what he’s said and why it matters:
| What he said | Where he said it | Why it matters |
|---|---|---|
| “Octopus has a really high customer-service rating in polls I’ve done.” | The Martin Lewis Money Show, ITV | Octopus gets top marks for service on Trustpilot and in Which? surveys |
| Octopus has “schooled other big providers on how to communicate and do customer service in an energy crisis.” | Twitter/X | Highlights how Octopus leads in customer care during difficult times |
Exceptional Customer Service
In an industry often criticised for long wait times and poor communication, Octopus Energy stands out. The company consistently scores highly in customer satisfaction surveys, with many praising its transparent and responsive approach. They have been Which? recommended provider for 8 years in a row and have one of the highest Trustpilot scores of any energy supplier.
Martin Lewis has said “Octopus has a really high customer service rating in polls I’ve done. I did a lot of research and surveys on which companies were best at transferring customers and who made it as painless as possible, and Octopus came top”.
Lewis has also said Octopus had “schooled other big providers on how to communicate and do customer service in an energy crisis.”
The MoneySavingExpert ‘Cheap Energy Club’ gives Octopus a 3.5 out of 5 rating. This may not sound impressive, but it makes it one of the highest-rated suppliers on the platform. This score is based on Citizens Advice data and MSE’s bespoke YouGov poll.
Click here to get £50 credit when you switch to Octopus Energy
Competitive Tariffs
Energy prices are a major concern for households, and Martin Lewis has cited Octopus Energy for offering competitive tariffs. The company offers flexible and fixed-rate options to suit various customer needs.
The Agile Octopus tariff is particularly innovative. It allows consumers to benefit from lower prices during off-peak times. Martin Lewis has noted that picking the Agile tariff with Octopus Energy can lead to significant savings.
MSE has also conducted a detailed analysis into the Tracker tariff from Octopus, finding that customers could (at the time) have saved money if they had been on the Tracker, with “unit rates and standing charges … significantly lower then the current Price Cap rates”
Other Benefits of Switching to Octopus Energy (not mentioned by Martin Lewis)
Commitment to Renewable Energy
Octopus supplies 100% renewable electricity, sourced from wind, solar, and hydropower, as standard, making it a great option for environmentally conscious consumers.
Octopus Energy’s green tariffs are eco-friendly and competitively priced, showing that sustainable energy doesn’t have to be expensive. Martin Lewis has not commented specifically on Octopus Energy’s renewable energy commitments.
Simple Switching Process
Switching energy providers can feel like a hassle, Octopus Energy makes the process straightforward. Their efficient system ensures a seamless transition, often completed within just a few days. Their responsive customer service team further simplifies the experience. Martin has not commented specifically on the Octopus switching process.
Customer Engagement and Transparency
CEO Greg Jackson has appeared on The Martin Lewis Money Show to address consumer concerns directly, showcasing the company’s transparency and commitment to customer satisfaction.
Customer Advocacy
In recent news, Octopus Energy has supported initiatives like ‘no standing charge’ tariffs and debt relief for struggling customers. These moves align with their focus on being customer-friendly and addressing many households’ challenges.
Fresh in 2025: What’s new at Octopus
- Octoplus loyalty scheme: Get points for submitting readings, saving energy, and referring friends. Points can be used for bill credit or perks like coffees and cinema discounts.
- Daily ‘free power’ flash events: Agile customers are sometimes given zero-cost energy when grid prices are low. The most recent event was on 1 June 2025.
Tips for Saving with Octopus Energy
If you’re considering switching to Octopus Energy, here are some practical tips inspired by Martin Lewis’s advice:
1. Compare Tariffs Regularly
Energy prices can change frequently, so it’s important to check available tariffs regularly. Octopus Energy offers a range of options, so you can choose one that fits your budget and usage.
2. Lock in a Fixed-Rate Tariff
With energy prices rising, Martin Lewis often suggests fixed-rate tariffs for those wanting stability and protection against future hikes. Octopus Energy’s fixed-rate options can provide peace of mind, they may save you money in the long run.
3. Explore Innovative Tariffs
If you can adapt your energy usage, consider options like the Octopus Tracker or Agile Octopus tariff. These plans can offer significant savings if you’re flexible with your energy consumption.
Is Octopus Energy Right for You?
Martin Lewis and MSE have not commented much specifically on Octopus Energy, but when they do, their comments tend to be positive.
Octopus Energy has a reputation as a customer-focused and reliable provider. With excellent customer service, competitive pricing, and a strong commitment to green energy, making them a great option for many households.
Click here to get £50 credit when you switch to Octopus Energy
Frequently Asked Questions
Is Octopus cheaper than the Price Cap right now?
Sometimes, yes – but it depends on your region and the tariff.
As of June 2025, the new energy Price Cap coming into effect on 1 July will set the average annual bill for a typical direct debit household at £1,720. This works out to about:
- 25.73p per kWh for electricity
- 6.33p per kWh for gas
Octopus Energy has recently launched some fixed deals that are close to or even slightly under these average rates. For example, a 12-month fix offered in May 2025 included:
- 26.0p/kWh electricity
- 5.55p/kWh gas
- No exit fees
This means some customers could save money compared to staying on a variable tariff.
However, energy prices and offers change all the time, and not all tariffs are available to everyone. Prices can also vary depending on where you live, how much energy you use, and whether you have a smart meter.
The key takeaway:
Always use a comparison tool to check whether an Octopus deal beats the Price Cap in your area – and don’t forget to factor in the standing charge as well.
Can I leave if prices drop further?
Yes – in most cases, you can leave without paying a penalty.
One of the reasons Martin Lewis speaks positively about Octopus Energy is that many of their fixed tariffs come with no exit fees. That means if you lock into a fixed deal now, and then prices fall or a better deal comes along, you can switch again without paying a fee.
This gives you a kind of “safety net”:
- You’re protected if prices go up (because you’re fixed).
- You’re not stuck if prices go down (because there’s no fee to leave).
Martin Lewis often highlights this kind of flexibility when discussing energy switches – and it’s a big reason why Octopus is popular with savvy switchers.
Top tip: Even if you’re on a fixed tariff, keep an eye on new deals every few weeks. If a better one pops up, you may be able to switch early and save more.
Do I lose Octoplus points if I switch away?
Yes – your Octoplus rewards won’t come with you.
Octoplus is Octopus Energy’s free rewards programme. You earn points by:
- Submitting meter readings
- Referring friends
- Taking part in energy-saving events
- Engaging with their app and surveys
These points can be exchanged for:
- Bill credit
- Free drinks (e.g. at Greggs or Caffè Nero)
- Discounted cinema tickets and experiences
But if you decide to leave Octopus and switch to another supplier, you’ll lose any unused Octoplus points. They’re tied to your account and can’t be transferred or refunded.
So, before switching away:
- Log in to your Octopus account
- Check your Octoplus points balance
- Use them up on rewards or credit against your final bill
It’s a good idea to cash them in before you switch, so you don’t miss out on freebies or savings.