Octopus Energy Review (2024)

I’ve been on the hunt for a green energy supplier that doesn’t just talk the talk but walks the walk. That’s when I stumbled upon Octopus Energy, a company making waves in the renewable energy sector. With their innovative approach to sustainability and customer service, I knew I had to dive deeper and see if they really lived up to the hype.

Navigating the world of energy suppliers can be a bit of a minefield, but I’m here to share my honest Octopus Energy Review. From their tariffs and customer service to their environmental impact, I’ll explain everything you need to know. If you’re considering switching to a greener energy provider, you’ll want to stick around for this.

Key Takeaways

  • Octopus Energy stands out in the renewable energy sector with a genuine commitment to sustainability, supplying 100% green electricity from wind, solar, and hydro sources, making it an ideal choice for those seeking an eco-friendly energy provider.
  • Their innovative tariffs, especially the Agile Tariff, encourage energy savings and efficient consumption by offering lower rates during off-peak hours, promoting both environmental and financial benefits for customers.
  • Exceptional customer service is a hallmark of Octopus Energy. Multiple communication channels and responsive support ensure a positive and hassle-free customer experience. Their transparent pricing and straightforward billing further enhance customer satisfaction.
  • Octopus Energy not only offers competitive and transparent pricing but also strongly performs in customer satisfaction ratings across key areas such as customer service, pricing transparency, environmental contribution, and innovation.
  • The company’s investments in renewable energy projects and technology, including special tariffs for electric vehicle (EV) owners, underscore their proactive approach to supporting sustainable energy solutions and reducing carbon footprints.
  • The Octopus Energy app enhances customer experience through ease of use, real-time energy tracking, and reliable customer support, aligning with the company’s commitment to innovation and efficient energy use.

Who are Octopus Energy?

When I embarked on my quest for a more sustainable lifestyle, I kept stumbling upon Octopus Energy. It’s a name that resonates across the UK’s energy market, primarily because they’re not just another supplier. They’re pioneers in the green energy revolution. Founded in 2016, Octopus Energy entered the market with a clear mission: to provide affordable, renewable energy to everyone. This mission wasn’t just a tagline; it was a promise to challenge the status quo of the energy sector.

What sets them apart, in my experience, is their genuine commitment to sustainability. Octopus Energy harnesses power from renewable sources such as wind, solar, and water. They’ve also made significant strides in technology, investing in advanced systems to make energy consumption both efficient and transparent. Their Agile Tariff, for example, encourages users to use energy at off-peak times, reducing strain on the grid and saving money.

Moreover, their growth trajectory is impressive. In a relatively short time, Octopus Energy has expanded its reach globally, serving millions of customers not just in the UK but around the world. They currently have 6.5 million customers in the UK. Their impact has been acknowledged through numerous awards (from Which? to uSwitch) for innovation, customer service, and their contribution to green energy.

But it’s not just about the accolades or the innovative tariffs. It’s about their approach. Their customer service is reputed to be top-notch, with transparent pricing and no lock-in contracts, which means you can leave at any time without penalties. For someone who’s cautious about long-term commitments, this flexibility is a huge plus.

Exploring Octopus Energy’s offerings and ethos has been an enlightening journey so far. Their blend of innovation, customer focus, and an unwavering dedication to the environment is what truly sets them apart in the crowded energy market.

Are Octopus Energy any good?

When asking if Octopus Energy is any good, it’s essential to consider their offerings, customer feedback, and how they stack up in a competitive market. From my research and experience, Octopus Energy is a very good supplier.

First off, their commitment to renewable energy is unparalleled. They supply 100% green electricity, sourced from wind, solar, and hydro. For someone who values sustainability, this is a big plus. It’s not just about reducing carbon footprints but also about supporting a future where renewable energy is the norm.

Their customer service is another area where Octopus Energy stands out. They’ve won numerous awards for their customer service, which is a testament to their commitment to their customers. In an industry where customer service can often be hit or miss, Octopus Energy’s responsive and helpful customer service team is a breath of fresh air.

Pricing transparency is another major benefit. Unlike some suppliers who might have hidden fees or complicated tariff structures, Octopus Energy is known for its straightforward and fair pricing. This transparency makes it easier for customers like me to understand our bills and how our energy use affects our costs.

If you are interested in switching to Octopus Energy, then you can get £50 credit when you us our Octopus Referral code.

Is Octopus cheaper than other suppliers?

When considering switching energy suppliers, one of the first questions that pops into my mind is always about cost. Is Octopus Energy really cheaper than its competitors? After meticulous research, I’ve gathered some data to shed light on this.

Comparing energy suppliers can be like navigating a labyrinth, with varying tariffs, hidden fees, and discounts complicating the picture. However, Octopus Energy stands out for its transparent pricing strategy. Unlike some suppliers that offer low introductory rates that spike after a year, Octopus maintains consistent, competitive pricing. I’ve noticed their commitment to affordability without sacrificing their green energy mission.

To give you a clearer picture, here’s a quick comparison I made between Octopus Energy and two major competitors over a typical household’s monthly energy usage:

SupplierMonthly Price
Octopus Energy£141.67
British Gas£165.02
E.ON Next£165.01

As the table shows, Octopus Energy not only offers the most competitive rates but also provides 100% green energy. It’s important to note that energy prices fluctuate based on market conditions, location, and usage, but Octopus consistently aims to keep prices as low as possible.

What cements Octopus’s position as a preferred supplier isn’t just their affordability. It’s their combination of cost-effectiveness with sustainable energy solutions. Their Agile Tariff, for instance, encourages using energy during off-peak hours, leading to even more savings for conscious consumers.

While navigating energy tariffs can be daunting, my experience and findings affirm that Octopus Energy offers a compelling mix of value, sustainability, and customer service, making it a strong contender for anyone looking to switch energy suppliers.

Octopus Energy Reviews

When considering a switch to Octopus Energy, customer feedback plays a pivotal role in my decision-making process. I’ve delved into numerous review platforms to see if Octopus Energy are good or bad and here’s what I’ve discovered.

Firstly, it’s evident that customer satisfaction is high. Many users praise Octopus for its transparent pricing and excellent customer service. It’s not just their competitive rates that catch the eye but also their commitment to delivering a hassle-free experience. For example, on Trustpilot, Octopus have a score of 4.5 out of 5 from over 250,000 reviews!

Among the reviews, a recurring theme is the ease of account management through the Octopus Energy app. Users have highlighted how this tool makes it simple to track energy usage and manage bills. This is a critical feature in today’s digital age where convenience is key. Plus, the positive comments on their green energy initiatives resonate with my own values towards sustainability and environmental responsibility.

  • Customer Service: The quick response times and helpful support team have been highly rated.
  • Transparent Billing: Many customers appreciate straightforward and clear billing statements.
  • Sustainability: The focus on green energy solutions has garnered positive reactions from environmentally conscious users.

However, it’s also crucial to note that no company is without its critiques. Some reviews pointed out areas for improvement, such as better communication during the switching process. It’s these honest insights that provide a balanced view, helping to set realistic expectations.

In my journey to compare Octopus Energy with its competitors, these reviews are an invaluable resource. They not only underline Octopus’s strengths, such as their affordability and sustainability efforts, but also remind me that perfect service is a continuous journey with room for enhancement.

What tariffs do Octopus Energy offer?

Delving into the world of energy can be daunting, but I’ve found that exploring the different tariffs Octopus Energy offers has shed light on why they’re a popular choice for many. Whether you’re looking for flexibility or stability in your energy bills, they seem to have something for everyone.

Octopus Energy Flexible Tariff

First off, the Octopus Energy Flexible Tariff has genuinely caught my attention. This plan, also known as the Agile Tariff, stands out because it allows customers to take advantage of electricity prices that change every half hour. The prices are pegged to the wholesale electricity market, so when demand is low, you could be paying significantly less for your energy. This tariff is perfect for those who are able to shift their electricity usage to off-peak times. Not only can it lead to lower bills, but it also encourages more sustainable energy consumption habits.

  • Peak hours avoidance can save money
  • Encourages sustainable energy use

It’s clear that this option is fantastic for consumers who have a flexible lifestyle and can adapt their energy usage. The potential savings coupled with the push towards more environmentally friendly energy consumption practices makes the Octopus Energy Flexible Tariff a compelling choice.

Octopus Energy Fixed Tariff

On the other side of the spectrum, the Octopus Energy Fixed Tariff provides a reassuring level of stability. With this plan, the rate you pay for your energy is fixed for a certain period, typically one year. This means that regardless of any fluctuations in the wholesale energy market, your rate stays the same. For many, the peace of mind that comes with predictable bills cannot be overstated.

  • Locked-in rates for stability
  • Predictable monthly bills

This tariff appeals to those who prefer to know exactly how much they’ll be paying each month, without any surprises. It’s well-suited for budgeting and planning, ensuring that household financial management is smoother and more predictable.

Whichever tariff you lean towards, it’s clear that Octopus Energy has tailored their offerings to meet diverse consumer needs. Both the Flexible and Fixed Tariffs have their unique advantages, making it worthwhile to consider what aligns best with your lifestyle and energy consumption habits.

How good is Octopus Energy’s customer service?

In my journey exploring various energy suppliers, I’ve found that customer service can make or break the experience. For me, Octopus Energy stands out thanks to its exceptional customer service. Not only is their team approachable and responsive, but they also go above and beyond to resolve any issues.

I remember reading through countless reviews before making the switch and was impressed by the consistency of positive feedback regarding their support team. Customers frequently highlight the swift and helpful responses they receive when reaching out with queries or concerns. This has been my experience too—I’ve had a few questions along the way and received detailed, friendly replies without fail.

One of the most remarkable aspects of Octopus Energy’s customer service is the variety of contact methods available. Whether it’s through email, phone, or even social media, they’re accessible. For me, this accessibility underscores their commitment to customer satisfaction. It’s reassuring to know that help is just a message away, without the dread of long waiting times that come with some other companies.

Moreover, Octopus Energy consistently receives high ratings on independent review sites. For instance, they’ve been awarded as a Which? Recommended Provider for several years running. This accolade isn’t handed out lightly—it’s a testament to the quality of service they provide.

  • Accessibility: Multiple contact methods
  • Speed: Quick responses
  • Quality: Friendly and helpful service

Their transparency and eagerness to assist don’t just extend to current customers. Prospective customers looking to make the switch are met with detailed guidance and support, ensuring a smooth transition. This level of care from the outset sets a solid foundation for a trusting customer relationship.

In essence, excellent customer service is a cornerstone of what Octopus Energy offers. From resolving issues swiftly to maintaining open lines of communication, their approach fosters a positive, hassle-free experience.

How green is Octopus Energy?

When I first considered switching to Octopus Energy, one of my primary concerns was their environmental impact. I’m pleased to share that Octopus Energy is indeed one of the greenest energy suppliers in the UK, making it a fantastic choice for eco-conscious consumers like myself. Their commitment to sustainability is not just talk; it’s backed by substantial actions and transparent policies.

Firstly, 100% of Octopus Energy’s electricity comes from renewable sources. This includes wind, solar, and hydro power, ensuring that every unit of electricity supplied to their customers has a minimal carbon footprint. What’s remarkable is that they don’t just purchase renewable energy from the market; they’ve also invested in renewable energy projects across the UK. This direct investment not only secures a greener future but also promotes the growth of renewable energy infrastructure in the country.

Additionally, Octopus Energy pioneers innovative green technologies. Their Agile Tariff incentivizes customers to use electricity at off-peak times, reducing strain on the grid and promoting efficient energy use. This aligns perfectly with the needs of those looking to reduce their environmental impact even further.

Another groundbreaking initiative is their investment in electric vehicle (EV) technology. Octopus offers special tariffs for EV owners, making it cheaper and more convenient to charge vehicles at home. This is part of their larger goal to support the transition to electric transportation, a crucial step in reducing greenhouse gas emissions.

In essence, my dive into how green Octopus Energy embraces their forward-thinking approach to renewable energy, investment in sustainable technologies, and support for cleaner transportation options. Their efforts in these domains clearly align with the values of environmentally minded individuals and prove that they’re a leading force in the transition towards a more sustainable future.

How good is the Octopus Energy app?

In my exploration of Octopus Energy’s services, I found their app to be a cornerstone of their customer experience. This intuitive platform is designed not only for bill payments but also for monitoring energy usage, which is crucial for anyone looking to understand and reduce their carbon footprint. Here’s what stood out to me:

Ease of Use

From the get-go, the app’s user-friendly interface impressed me. Navigation is intuitive, making it straightforward to find exactly what I’m looking for—be it my current bill, my usage history, or energy-saving tips. This ease of use undoubtedly enhances the appeal of Octopus Energy, especially for those of us who appreciate simplicity in our day-to-day interactions with service providers.

Real-Time Energy Tracking

One of the app’s most beneficial features is the ability to track energy usage in real-time. This not only helps in managing monthly bills but also in making more informed decisions about energy consumption. By keeping a close eye on how much energy I’m using, I can adjust my habits accordingly to ensure I’m as energy-efficient as possible.

Customer Support

I’ve found the in-app customer support to be incredibly responsive. Whether it’s a billing query or a technical issue, the support team is quick to assist. This level of service is something I greatly appreciate, as it removes any potential stress from managing my energy account.

Overall, the Octopus Energy app stands as a testament to their commitment to providing an exemplary user experience. It meshes well with their eco-conscious ethos by encouraging more efficient energy use and making green living more accessible to everyone.

Is Octopus Energy worth switching to?

Wrapping up my review of Octopus Energy, it’s clear they’re not just another utility provider.

Their dedication to sustainability, coupled with a cutting-edge app, sets them apart in a crowded market. I’ve found their approach to customer service refreshing and their commitment to making green energy accessible is commendable.

Whether you’re eco-conscious or just seeking a reliable energy supplier, Octopus Energy is worth considering switching to. Their innovative app alone has revolutionized how I view and manage my energy consumption. It’s been a game-changer for me, and I’m confident it could be for you too.

Scroll to Top